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  • What is soft play?
    Soft play is foam-padded equipment that stimulates exploration, learning, independence and encourages social and physical development in children ages 0-5 years old.
  • What ages are appropriate for your equipment?
    Our soft play setups are suitable for crawlers up to 5-year-old children, our ball pit rentals are suitable for ages 2 to 10-year-old children and our bounce houses are suitable for all ages!
  • Is your equipment available for indoor and outdoor events?
    Yes, our equipment is commercial grade for both indoor and outdoor use. Indoor events are possible with adequate room (ceiling height and setup area). Outdoor events are contingent upon the weather (we do not setup if rain is forecasted or on wet surfaces). Please keep in mind, an accessible power source must be available within an 80ft radius of the designated outdoor setup area. In the summer months, we highly recommend to keep the equipment in a shaded area as it can become excessively hot for children if left in direct sunlight. Additional fees will apply to all outdoor events.
  • What surfaces do you set up on?
    Our equipment can be set up on grass, turf, concrete, asphalt, hardwood, pavers, and sport court. We do not offer setup on rocks or gravel to safeguard and protect our equipment.
  • Do you assemble and breakdown equipment and is it included in the rental price?
    Yes, we assemble and breakdown our equipment on the day of your event at no additional cost. We will coordinate appropriate time frames for setup and breakdown based on your event start time, size of the rental and number of bookings that day. Assembly can be scheduled as early as 6 hours before your event start time. Both assembly and breakdown can each require anywhere between 1 to 3 hours separately depending on the size of your rental equipment package. Please be sure there are no unsupervised children present for assembly/breakdown as this can delay the process.
  • How often is your equipment cleaned?
    Each piece of equipment is thoroughly cleansed and sanitized before and after every event.
  • What areas/cities do you deliver to?
    We service all of Rhode Island and nearby cities/states. Delivery fees apply depending on location.
  • Does the price include delivery?
    No, however, free delivery is provided for all event locations within a 10-mile radius. All deliveries exceeding the 10-mile radius are subject to a $2 delivery fee per additional mile driven roundtrip (pick up and drop off).
  • Is En Blanc Events Licensed?
    Yes, we are both licensed and insured.
  • What if the venue requires a certificate of insurance?
    It is common for venues to request to be added as an additional insured to our insurance policy for your event day. Simply inform us prior to booking, we are happy to process this request with our insurance company. Please note that there is a $260 fee associated with this requirement.
  • What payment options do you offer?
    We offer various payment options based on your needs. Here are the payment option details you need to know: Settle your entire balance in advance. Secure your event date by paying the cleaning/damage deposit upfront and pay the remaining balance two weeks before your event date. Request a custom payment plan, which can include weekly, biweekly, monthly, or other custom arrangements, to align with your specific needs (full balance must be settled two weeks prior to event date). All payment options will be set up to be automatically deducted from your preferred payment method.
  • What is the cleaning/damage deposit and how does it work?
    There is a $250 cleaning/damage deposit that applies to all bookings up to $830 (this amount excludes vinyl, balloon, or other personalization cost). Bookings that exceed $830 are subject to a 30% cleaning and damage deposit of the total booking cost. Please keep in mind that this deposit is in addition to your booking amount and will be refunded upon the passing of inspection of equipment at pick up. In order to receive your cleaning and damage deposit refund, it is important that you adhere to all of our rental terms and safety rules. Refunds will be processed 24 hours after the event's conclusion. Please allow 7-14 business days for the refund to be credited to your bank account.
  • What is the difference between the Mila and Kehlani soft play packages?
    The Mila package is our most budget-friendly option, providing a 12ft x 12ft play area with all-white equipment and a choice of many foam tile, ball pit ball, and hopper colors to suit any event theme. In contrast, the Kehlani package offers a larger play space at 14ft x 14ft, featuring our luxe play equipment, a larger ball pit measuring 6ft x6ft with an added toddler slide, and a variety of equipment color options to choose from including all white, pink and white, tan and white, baby blue and white and black and white.
  • How many hours can I book your equipment?
    Equipment pricing is based on a single-day rental basis. Drop off and pick-up times depend on your event start time, rental size, and number of rentals we have for the day. For indoor events, the latest pick-up time is 7:00pm, and for outdoor events, it's 7:00pm (April 1st to Sep 30th) and 5:30pm (Oct 1st to March 31st). A $100/hour fee applies for later pick-ups requested, with the absolute latest pick up time being 9:00pm. No additional hours can be added for outdoor events from Oct 1st to March 31st.
  • How much time do you require for setup and breakdown?
    We'll coordinate the best setup and breakdown times based on your event start time, the size and details of your services booked, and our schedule for the day. Setup can be scheduled as early as 10 hours prior to your event start time (on rare occasions). We do require a minimum 2-hour window for both setup and breakdown, but larger packages or full event styling will require more time.
  • How do I book a reservation?
    Once you have reviewed all of our services, kindly complete the inquiry form found in the "Reserve" section of our website. You should expect to receive an email response within 24-48 hours, which will include an invoice, our rental terms and agreement, and a payment link. To confirm your reservation, please ensure that you make your payment within 48 hours of receiving our response and carefully review and sign our rental terms and agreement. Kindly note that the payment link has a 48-hour expiration time. Therefore, we can only reserve your preferred date within this period. If we do not receive your payment within the allotted timeframe, your preferred date will become available again, and we cannot guarantee its availability.
  • Do you accept events that are scheduled on short notice?
    Certainly, however, securing your preferred event date is contingent on booking in advance. We strongly advise you to reserve your date at your earliest convenience. Please note that bookings made less than three weeks before the event may be subject to a $75 rush fee.
  • What if it is forecasted to rain on the day of my outdoor event?
    For safety reasons, we will not set up outdoors in the event of rain (including a forecasted probability of 1% or greater), high winds exceeding 15 mph, wet grounds or a forecast below 40 degrees at any point during your rental period (including setup and pickup). We strongly suggest having an indoor backup space ready for setup due to the unpredictable nature of weather. In the event of cancellation due to inclement weather, you will receive a full refund. However, add-ons that have already been fulfilled, such as balloon garlands, vinyl, and arch personalizations, will NOT be refunded but we are more than happy to arrange for their delivery to you for your possession. We will gladly work with you to reschedule the event, but cannot guarantee that the equipment will be available on your preferred date. In the event of rain or high winds following the delivery and setup of equipment, we reserve the right to cancel the order due to safety concerns without refund.
  • Do you offer vinyl and balloon garland services?
    Yes, we offer balloon garland and customized vinyl add-ons for your convenience.
  • Can I attach my own vinyl/balloons to your equipment?
    You cannot add your own vinyl to our equipment, all vinyl services must be purchased and installed by us. However, you can provide your own balloon garland; there is a $40 installation fee per rental equipment that requires installation of a balloon garland provided by you. The fee must be added to your rental order at booking. We hold the right to cancel any balloon garland installations with no refund if the balloon garland is not readily available when we arrive. We kindly want to remind you not to remove any balloons, decorative items, or vinyl from our equipment, we will happily do that for you!
  • Am I responsible for equipment damages?
    You are not responsible for damages to equipment caused by ordinary wear and tear. However, if damage occurs due to failure to comply with our rules or negligence, damage to equipment will result in a repair fee ranging from a minimum of $250 up to the cost of replacing the equipment damaged. Please be sure to thoroughly read our rental agreement to avoid this.
  • What forms of payment do you accept?
    We accept all major credit cards.
  • Do I get a copy of your rental agreement/safety rules?
    Yes, a signed copy of our rental terms and agreement will be sent to you via email upon booking.
  • I still have some unanswered questions, who can I contact?
    Please reach out to us via email at info@enblancevents.com, and we will gladly address any questions or concerns you may have.
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