Question 1

What is soft play?

Accepted Answer

Soft play is foam-padded equipment that stimulates exploration, learning, independence and encourages social and physical development in children ages 0-5 years old.

Question 2

What ages are appropriate for your equipment?

Accepted Answer

Our soft play setups are suitable for crawlers up to 5-year-old children, our larger ball pit rentals are suitable for ages 2 to 10-year-old children and our bounce houses are suitable for all ages!

Question 3

Is your equipment available for indoor and outdoor events?

Accepted Answer

Yes, our equipment is commercial grade for both indoor and outdoor use. Indoor events are possible with adequate room (ceiling height and setup area).

Outdoor events are dependent on weather conditions and the time of year. Outdoor setups are permitted from April 1 through October 31. The latest pickup time is 7:00 pm from April 1–August 31 and 5:00 pm from September 1–October 31.

An accessible power source must be available within 80 feet of the designated outdoor setup area. During the summer months, we strongly recommend placing equipment in a shaded area, as surfaces can become extremely hot for children in direct sunlight. Additional fees apply to all outdoor events.

Question 4

What surfaces do you set up on?

Accepted Answer

Our equipment can be set up on grass, turf, concrete, asphalt, hardwood, pavers, and sport court. We do not offer setup on rocks or gravel to safeguard and protect our equipment.

Question 5

Do you assemble and breakdown equipment and is it included in the rental price?

Accepted Answer

Yes, we assemble and breakdown our equipment on the day of your event at no additional cost. We will coordinate appropriate time frames for setup and breakdown based on your event start time, size of the rental and number of bookings that day.

Assembly can be scheduled as early as 6 hours before your event start time. Both assembly and breakdown can each require anywhere between 1 to 3 hours separately depending on the size of your rental equipment package. Please be sure there are no unsupervised children present for assembly/breakdown as this can delay the process.

Question 6

How often is your equipment cleaned?

Accepted Answer

Each piece of equipment is thoroughly cleansed and sanitized before and after every event.

Question 7

What areas/cities do you deliver to?

Accepted Answer

We service all of Rhode Island and nearby cities/states. Delivery fees apply depending on location.

Question 8

Does the price include delivery?

Accepted Answer

Free delivery is available for event locations within a 5-mile radius. For locations beyond 5 miles, a $2 fee per additional mile will apply for both delivery and pickup.

The delivery fee includes mileage and all logistical considerations for accessing the event space, such as parking, navigating stairs or elevators, and accommodating tight or challenging areas. It also accounts for the time needed for setup and breakdown to ensure a seamless experience.

Question 9

What payment options do you offer?

Accepted Answer

We offer various payment options based on your needs. Here are the payment option details you need to know:

Settle your entire balance in advance.
Secure your event date by paying the cleaning/damage deposit upfront and pay the remaining balance two weeks before your event date.
Request a custom payment plan, which can include weekly, biweekly, monthly, or other custom arrangements, to align with your specific needs (full balance must be settled two weeks prior to event date).

All payment options will be set up to be automatically deducted from your preferred payment method.

Question 10

What is the cleaning/damage retainer and how does it work?

Accepted Answer

There is a $250 cleaning/damage retainer that applies to all bookings up to $830 (this amount excludes vinyl, balloon, or other personalization cost). Bookings that exceed $830 are subject to a 30% cleaning and damage retainer of the total booking cost.

Please keep in mind that this retainer is in addition to your booking amount and will be refunded upon the passing of inspection of equipment at pick up. In order to receive your cleaning and damage retainer refund, it is important that you adhere to all of our rental terms and safety rules.

Refunds will be processed 24 hours after the event's conclusion. Please allow 7-14 business days for the refund to be credited to your bank account.

Question 11

How many hours can I book your equipment?

Accepted Answer

Equipment pricing is based on a single-day rental basis. Drop off and pick-up times depend on your event start time, rental size, and number of rentals we have for the day. For indoor events, the latest pick-up time is 7:00pm, and for outdoor events, it's 7:00pm (April 1st to August 31st) and 5:00pm (September 1st to October 31st). A $100/hour fee applies for later pick-ups requested, with the absolute latest pick up time being 9:00pm. No additional hours can be added for outdoor events from September 1st to October 31st.

Question 12

How much time do you require for setup and breakdown?

Accepted Answer

We'll coordinate the best setup and breakdown times based on your event start time, the size and details of your services booked, and our schedule for the day. Setup can be scheduled as early as 10 hours prior to your event start time (on rare occasions). We do require a minimum 2-hour window for both setup and breakdown, but larger packages or full event styling will require more time.

Question 13

How do I book a reservation?

Accepted Answer

Once you have reviewed all of our services, kindly complete the inquiry form found in the "Reserve" section of our website. You should expect to receive an email response within 2-3 business days. Your proposal will include an invoice, our rental terms and agreement, and a payment link.

Kindly note that the payment link has a 48-hour expiration time. Therefore, we can only reserve your preferred date within this period. If we do not receive your payment within the allotted timeframe, your preferred date will become available again, and we cannot guarantee its availability.

Question 14

Do you accept events that are scheduled on short notice?

Accepted Answer

Certainly, however, securing your preferred event date is contingent on booking in advance. We strongly advise you to reserve your date at your earliest convenience. Please note that bookings made less than three weeks before the event may be subject to a rush fee.

Question 15

What if it is forecasted to rain on the day of my outdoor event?

Accepted Answer

For safety reasons, we will not set up outdoors in the event of rain (including a forecasted probability of 1% or greater), high winds exceeding 20 mph (gusts included), wet grounds or a forecast below 40 degrees at any point during your event day (12:00am-11:59pm). We strongly suggest having an indoor backup space ready for setup due to the unpredictable nature of weather.

In the event of a cancellation due to inclement weather, you will receive a full refund for the rental fee, and the cleaning/damage retainer will be converted into a raincheck that can be applied toward a future booking within 12 months. However, any add-ons that have already been fulfilled (such as balloon garlands, vinyl, event styling and arch personalizations) are non-refundable. We are more than happy to arrange delivery of these items for your possession.

We will gladly work with you to reschedule the event, but cannot guarantee that the equipment will be available on your preferred date.

In the event of rain or high winds following the delivery and setup of equipment, we reserve the right to cancel the order due to safety concerns without refund.

Question 16

What is the difference between the Mila and Kehlani soft play packages?

Accepted Answer

The Mila package is our most budget-friendly option, providing a 12ft x 12ft play area with all-white equipment, two bouncy hoppers and a choice of many foam tile colors (pink, blue, white, black, red, etc) to suit any event theme.

In contrast, the Kehlani package offers a larger play space of 14ft x 14ft. Featuring our luxe play equipment, a larger ball pit measuring 6ft x6ft with an added toddler slide, and a variety of equipment color options to choose from including:
All white
Pink and white
Tan and white
Baby blue and white 
Black and white

Question 17

Do you offer vinyl and balloon garland services?

Accepted Answer

Yes, we offer balloon garland and customized vinyl add-ons for your convenience.

Question 18

Am I responsible for equipment damages?

Accepted Answer

You are not responsible for damages to equipment caused by ordinary wear and tear.  However, if damage occurs due to failure to comply with our rules or negligence, damage to equipment will result in a repair fee ranging from a minimum of $250 up to the cost of replacing the equipment damaged. Please be sure to thoroughly read our rental agreement to avoid this.

Question 19

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards.

Question 20

Do I get a copy of your rental agreement/safety rules?

Accepted Answer

Yes, a signed copy of our rental terms and agreement will be sent to you via email upon booking.

Question 21

I still have some unanswered questions, who can I contact?

Accepted Answer

Please reach out to us via email at info@enblancevents.com, and we will gladly address any questions or concerns you may have.

Frequently asked questions